Retail & late shifts
The last one closing up.
From the final customer to the walk to the car. Support for the moments a colleague is out of reach.
For companies Lone worker safety
Working alone.
Backed by a real person.
Give your team a direct connection to a Safety Agent. Live video, shared location and SOS for the moments they are working on their own.
A real conversation.
Keep the live picture in view.
01 / The connection
Someone who can
see the situation.
More context when it matters. A real person to help you take the next step.
Start with support.
Start a live trip, choose who to share it with, and text a Safety Agent when something feels wrong.
Let them see what you see.
Video, audio and location give the connected agent context. A pinned entrance helps identify the right door.
Get help moving.
SOS connects to a Safety Agent, with emergency escalation through RapidSOS. Your workplace plan guides the on-site response.
02 / Your team
Different jobs.
The same need for backup.
A whole shift or a few minutes between people. Build support around the way your team actually works.
Hotels & hospitality
A floor away from help.
Guest rooms, service corridors and quiet floors. A connection that can travel with your people.
Field teams & home visits
A new address. Every day.
For visiting staff, property teams and technicians whose workplace changes with every appointment.
03 / New York employer guide
Know the rules.
Plan the response.
Two recent laws put access to help on the agenda for retail and hotel employers.
Sources reviewed September 9, 2026
New York StateRetail
Retail Worker
Safety Act
NYS Labor Law § 27-e
10+
Retail employees statewide
Policy & training required
500+
Retail employees statewide
Silent response buttons from Jan. 1, 2027
The button must request immediate help from a security officer, manager or supervisor.
Training, devices & privacy
Training is required at hire, then annually for employers with 50 or more retail employees, or every two years for those with 10 to 49.
Phone-based buttons must be on employer-provided equipment. Wearable and phone-based buttons cannot track employee location except when triggered.
NYS Department of Labor: overview ↗NYS Department of Labor: training FAQ ↗New York CityHotels
Safe Hotels
Act
Local Law 104 of 2024 · NYC Code § 20-565.6
Help within reach.
Free panic buttons for core employees whose duties involve entering occupied guest rooms.
Law effectiveMay 3, 2025
Coverage & response planning
This is a New York City requirement. The city notes an enforcement stay through May 17, 2025.
Review the required on-site assistance, location information and staff procedures alongside any technology.
NYC DCWP: law and effective date ↗04 / Before you roll out
A little more clarity.
Can an employer watch people between trips?
Workers start their own trips and choose their sharing circle. Employers cannot start a trip for them or view their individual location between trips.
Does 3rd-i replace a required workplace panic button?
Do not assume they are interchangeable. The New York retail rule specifies assistance from a security officer, manager or supervisor; NYC hotel requirements address help on site. Confirm the required workflow, devices and privacy controls before selecting a system.
Can we cover one team first?
Yes. Start the conversation with the people, shifts and locations you need to cover. We can scope seats, devices and the response plan around that team. 3rd-i is available on iPhone today; confirm device coverage and connectivity before rollout.
What should our workplace plan include?
Identify when people work alone, how they ask for help, who responds on each shift, and what happens if connectivity fails. Train the team and rehearse the response alongside your required policies and procedures.
Start with your people
Their next shift.
A stronger safety plan.
Tell us who is working alone, where they go and when they need support. We’ll help you plan the coverage.